Process & SOP Library
Official standard operating procedures, safety guidelines, and job process checklists to ensure 100% service consistency and technician safety.
Field Operations & Checklists
AC Technician Job Process Checklist
Standard 5-step SOP for on-site technicians: 1. Tool Check, 2. Verify Complaint, 3. Verify Pricing, 4. Share Photos & Videos, 5. Report Items Used with visual diagnostic infographics.
AC Refrigerant Cylinder Refilling Process
Workshop safety checklist for cylinder hydro-test validation, deep vacuuming, liquid phase scale transfer (80% safe cap), leak scans, and log recordkeeping.
Split AC Installation SOP
Standard mounting measurements, indoor unit alignment, piping flares preparation, system vacuuming guidelines, and outdoor bracket security checks.
Window AC Installation Standard
Standard operating procedures for mounting window units, building secure frames, insulating side gaps, and adjusting water drainage tilt.
Safety & Hazard Management
PPE & Hazard Prevention Rules
Mandatory guidelines for working at heights, dealing with live wiring, checking current draw safely, and eco-friendly gas-handling protocols (R32/R410A).
Site Emergency Procedures
Standard actions for electrical short-circuits, refrigerant burns, physical slips, customer disputes, and first-aid response guidelines.
Customer Service & Quality Standards
Customer Interaction & Etiquette
Guidelines for professional greeting, presenting digital estimates upfront, addressing customer doubts, and collecting reviews politely.
Post-Service Audit Guidelines
Parameters for inspecting quality of work, checking cooling standards post-cleaning, measuring current drawing efficiency, and managing warranty claims.