Terms & conditions

1. Nature of Services

Karigar Ji is a service platform that connects customers with trained technicians for home appliance services, including:

• Window AC repair, installation, and maintenance
• Spit AC repair, installation, and maintenance

Service availability may vary based on location, technician availability, and operational conditions.

2. Booking & Service Confirmation

• All bookings are subject to confirmation by our system or support team
• We reserve the right to reschedule, reassign, or cancel any booking due to operational constraints, technician availability, or unforeseen circumstances
• Estimated service time slots are indicative and may vary

3. Inspection & Pricing

• Initial service charges may include inspection/visiting fees
• Final pricing may change after physical inspection of the appliance
• Any additional work or parts replacement will be carried out only after customer approval
• A final bill will be generated upon completion of service

3. Payments

• Payment is due immediately upon service completion, unless agreed otherwise
• We may offer multiple payment modes (cash, UPI, online payment, etc.)
• Failure to make payment may result in service denial, legal recovery, or account restrictions

4. Cancellation & Rescheduling

• Customers are expected to inform in advance for cancellations or rescheduling
• Last-minute cancellations or technician no-shows at location may result in a cancellation/visit fee
• Karigar Ji reserves the right to charge a minimum service fee for confirmed bookings

5. Warranty Policy

• Warranty is limited only to the specific parts repaired or replaced by Karigar Ji
• Warranty does NOT cover the entire appliance/system, including AC units as a whole
• Warranty is void if:
  - The appliance is tampered with by a third party
  - Misuse, improper handling, or external damage occurs
  - The issue is unrelated to the repaired/replaced part
• Warranty duration (if applicable) will be clearly communicated on the invoice

6. Limitation of Liability

• Karigar Ji is not responsible for:
  - Pre-existing faults or hidden defects in appliances
  - Indirect, incidental, or consequential damages (e.g., loss of cooling, business loss) - Delays caused by external factors (traffic, weather, part availability, etc.)
• Our total liability, if any, is limited to the amount paid for the specific service

6. Customer Responsibilities

Customers agree to:

• Provide accurate and complete information about the issue
• Ensure safe and proper working conditions at the service location
• Be present (or assign a representative) during service
• Secure personal belongings and sensitive items

7. Technician Conduct & Safety

• Our technicians are verified and trained professionals
• Customers must not engage technicians directly outside the platform for the same service
• Any misconduct or issue should be reported immediately to Karigar Ji support

7. Parts & Materials

• Parts used in repair may be new, refurbished, or third-party supplied, depending on availability
• Karigar Ji ensures reasonable quality standards but does not manufacture parts unless explicitly stated

8. Intellectual Property

All content, branding, logos, and materials on the platform are the property of Karigar Ji and may not be copied, reproduced, or used without prior written permission.

9. Modifications to Terms

Karigar Ji reserves the right to modify or update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.

10. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Delhi.

11. Contact Us

For any queries regarding these Terms & Conditions, please contact us